SHIPPING & RETURNS
If upon delivery any goods ordered by the customer are found to be missing or damaged the company will use its reasonable endeavours to assist the customer in making a claim against the carrier by showing that the relevant goods were delivered to the carrier in sound condition provided that the customer notifies the company and the carrier of all relevant details in writing within 24hrs of such delivery. Failure to take action within such time will render such assistance by the company entirely discretionary.
RETURN & EXCHANGE POLICY
Bespoke garments are “made to order” based on customer order details. Refunds/Returns for bespoke orders will only be done whereby VITOR Sports has failed customer order instructions or the product is faulty. Notification of an order issue must be made to VITOR Sports within 24 hours of order receipt.
IN THE INSTANCE THAT THE PRODUCT HAS FAILED MAJESTIK DESIGN LTD (VITOR SPORTS) WILL REPLACE THIS ITEM. NO REFUND WILL BE GIVEN.